If there is a defect in your item, a misprint or the wrong print, please inform me right away (within 7 days) at justuhayes@gmail.com with "Customer Service Request" in the subject line. Include when you received the item, what the problem is, and photographs of the item that highlight the issue. I will provide you with an address to ship the item to, and if the problem originated with the manufacturer you will receive a replacement item for free. Any shipping costs incurred by you in returning the item to the manufacturer will be reimbursed; please hang on to your shipping receipt and send me a photograph of it.

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Picking the wrong size is not a basis for a return or exchange. All wearable items are accompanied by a sizing chart on their product pages, and you are strongly encouraged to make sizing decisions with that information in mind. If the manufacturer sent you the wrong size, e.g., you ordered a Small and you received a Large, then see the procedure outlined above, as this will be treated as a manufacturer's defect.

 

If you believe your order has been lost in shipping, please inform me as soon as possible via email with "Customer Service Request - Lost Item" in the subject line. The Hawaiian shirts and all-over print tees are manufactured by InterestPrint in China, and generally take about two weeks for delivery during non-Christmas times. If you have not received your order of these items within 30 days from the time you placed your order, please let me know and I will arrange a re-shipment at no expense to you. All other items are manufactured by Printful and usually ship in around 7 - 10 days. If you have not received your item after 3 weeks of ordering, please let me know and I will rectify the problem.

Lazy River Design Works is not responsible for problems with shipping arising from the customer providing the wrong address.